Renewal FAQ for pharmacists

Renewal of pharmacist registration

The following frequently asked questions (FAQ) answer common queries that you might have about registration renewal. If this information does not provide you with what you are looking for, please contact our Customer Service Team on 1300 419 495.

You are due to renew your registration with the Pharmacy Board of Australia (National Board) annually by 30 November.

Look out for a reminder to renew from AHPRA as confirmation that online renewal is open. You will get email reminders several times during the renewal period, so use our online services to check that AHPRA has your current contact details. Be sure to check the national register to confirm your registration details.

As a pharmacist in Australia, you must meet National Board registration standards when renewing your registration. These registration standards include criminal history, professional indemnity insurance, recency of practice and continuing professional development (CPD).

The National Board expects you to declare on your registration renewal application that you have met the requirements set out in the registration standards.

Before making any declarations, you must read the National Board requirements for renewal of registration, particularly regarding recency of practice, continuing professional development (CPD) and professional indemnity insurance (PII) arrangements.

Make sure you understand the National Board’s requirements for registration to practise before making your declarations because you may be asked to give information in support of your application.

We encourage you to continue to do CPD that is relevant to your scope of practice. However, we know that many practitioners’ plans for CPD in 2020 were disrupted by COVID-19. 

The Board will not take action against any practitioner who has not been able to complete their CPD activities this year as a result of COVID-19. 

What you need to do: 

  • Do CPD relevant to your scope of practice if you can. 
  • When you make your declaration about CPD when you renew your registration in 2020, be honest. Indicate if you did or didn’t meet the standard. If you didn’t meet the standard, give the reasons. The Board will not take action if you did not meet the standard as a result of COVID-19.

See the fees schedule for costs of annual renewal and registration. There is an annual renewal fee for 12 months of registration. These fees have been set at a level that enables the National Board to effectively regulate your profession in Australia and meet its legal responsibilities under the National Law.

If you submit your application to renew in the one-month late period after 30 November, you will be charged a late payment fee. The fee recognises the additional costs of managing late renewals and is payable on top of the annual renewal fee.

The Board and Ahpra have made a payment plan available for practitioners experiencing genuine financial hardship due to COVID-19. If you meet the criteria, you will be eligible to pay half your registration fee when you renew your registration by 30 November, and the second instalment in the first half of 2021. 

Eligibility criteria 

Registered health practitioners due to renew their registration by 30 November 2020 who have self-assessed as experiencing financial hardship because the COVID-19 pandemic has resulted in the practitioner being:  

  • underemployed, or  
  • unemployed, and/or  
  • unable to work because of restriction of or disruption to the delivery of the health service, or caring responsibilities.  

*Financial hardship means that because of family tragedy, financial misfortune, unemployment, serious illness, impacts of a natural disaster and other serious or difficult circumstances a practitioner is unable to reasonably provide necessities such as food, accommodation, clothing, education, and/or medical treatment for themselves, their family or other dependents, and by extension, the costs associated with their registration. 

The COVID-19 pandemic is considered a national health emergency for the purpose of this definition.  

What if I don’t meet the financial hardship criteria? 

If you don’t meet the financial hardship criteria, you will need to pay the registration renewal fee in full by 30 November 2020. 

How do I apply for the financial hardship payment plan? 

You'll need to complete the application for financial hardship payment plan and receive the outcome from us before applying to renew your registration – we can’t consider an application for the financial hardship payment plan if you have already applied for renewal.  

To apply for the financial hardship payment plan, you will need to: 

Your application form must be received before midnight 16 November 2020 to allow processing time so you can then renew your registration online before 30 November 2020. You will be informed of the outcome via email and then be able to proceed with renewing your registration. 

What if I have already renewed my registration but I think I am eligible for the payment plan? 

Sorry, we can’t consider applications for the financial hardship payment plan after you have renewed. 

What happens after I apply for the payment plan? 

We will review your application and let you know the outcome before 30 November 2020 so that you can renew your registration on time. If we have any questions, we will call you on your preferred phone number. 

How do I pay the second instalment? 

We will send you these details separately in early 2021. Our priority for now is to consider your application so that you can renew your registration.  


You can choose the online option ‘not to renew’ or ignore future reminder notices. In order to ensure that everyone who intends to keep practising is reminded to renew, AHPRA will continue to send reminders to practitioners who:

  • haven’t lodged an application for renewal of registration, or 
  • don’t opt online ‘not to renew’.

If you do not renew your registration, you will receive a letter after the late period confirming that your registration has lapsed. Your name will be removed from the national register and you will not be able to practise your profession in Australia. If you want to resume practice in the future you will be required to lodge a new application for registration.

Renewing your registration online using your AHPRA user ID and password is quick and easy. If you experience any difficulties, please phone the Customer Service Team on 1300 419 495 and a team member will talk you through the process.

Your user ID will be included in the registration renewal reminders you will receive from AHPRA. Alternatively, you can complete an online enquiry form and select ‘Online Access’ as the category type. You can get a new password by entering your user ID on the reset your password page.

Yes. It is a requirement of the National Law that the suburb and postcode of your principal place of practice is published on the national register. A form is available if you believe that publishing information about you on the public register would pose a serious risk to your health or safety in the practise of your profession. The National Board will consider each application individually.

Yes, when renewing online you can also participate in a Health Workforce Australia survey. Your survey responses will help inform workforce planning and provide a comprehensive profile of Australia’s current regulated workforce.

Please check that your details on the national register are correct and use the secure online services to make sure AHPRA has your current contact information, including email and mobile. Please ensure that AHPRA has your most up to date contact details so you can receive renewal reminders.

Once your application is processed, your details will be updated on the national register.

You can download a certificate from Ahpra’s online services after you’ve renewed.

If a practitioner or employer wants to check someone’s registration details the safest and most up-to-date way to do so is via the online register of practitioners which is updated every day.

You can download your tax receipt from Ahpra’s online services after you’ve renewed.

You have a one-month late period after the registration expiry date during which you can apply to renew (by 31 December), under the National Law.

If AHPRA receives your application before the end of the one-month late period, you will remain registered and be able to practise within the scope of your registration. Your listing on the national register will be updated when processing of your application is complete.

If AHPRA receives your application during the one-month late period, you will incur a late payment fee. This applies to all registrants who do not renew by the annual registration expiry date (30 November) and apply in December.

Your registration will lapse if you do not renew within one month of your registration expiry date. Your name will be removed from the national register under the National Law and you will not be able to practise.

If you wish to keep practising you must submit a fast track application for registration. Fast track application forms will be available on the National Board website or by phoning the Customer Service Team on 1300 419 495 during January.

If submitting a fast track application, you cannot practise until your application is processed and your registration details are updated on the national register.

Yes. A fast track application fee is payable in addition to the annual renewal fee. You must submit your application in the four weeks after your registration lapses if you wish to keep practising.

Page reviewed 25/09/2013